Terms and Conditions

1. Definitions

In this agreement the terms have the following meanings:

2. Scope of Terms

3. Orders

• Orders are accepted once confirmed in writing..
• Customers are responsible for measurements unless we carry out a site survey.
• Once placed, changes may incur additional costs or may not be possible.
• Many products are made-to-order and cannot be cancelled once production begins.
• Business customers confirm orders are made in the course of business.

4. Payment Terms

4.1 Cabinetry (Units, Doors, Accessories)

• 50% deposit at order
• 50% balance due 10 days before delivery

• 100% due 10 days before delivery

4.3 Worktops

• Quartz: 100% at templating
• 100% due 10 days before delivery

4.4 Installation Services

• 50% at the start of installation
• 50% upon completion

4.5 General Payment Rules

• Payments by bank transfer only
• Goods remain our property until fully paid
• Late payment may delay manufacturing or installation

DELIVERY, INSPECTION & INSTALLATION

5. Delivery

• Delivery dates are estimates; delays do not entitle compensation.
• Clear access must be provided.
• Missed deliveries may incur redelivery charges.
• Storage charges may apply if delivery cannot be accepted.
• Risk passes on delivery; ownership passes after full payment.

6. Inspection & Acceptance

6.1 Supply-Only Orders

• Inspect goods immediately upon delivery.
• Damage or shortages must be reported within 72 hours with photographs.
• Once installed, items are deemed accepted and cannot be claimed as damaged.
• We are not liable for fitter errors or site-related issues.

6.2 Supply + Installation Orders

• We inspect items during fitting; defects are repaired or replaced.
• Safe site access, power and services must be provided.
• Delays caused by unsafe or unprepared sites may incur charges.
• We are not responsible for damage caused by other trades.

7. Measurements & Customer Responsibilities

• Customer-provided measurements are the customer's responsibility.
• Site must be structurally ready (walls, floors, electrics, plumbing).
• Unsafe or unsuitable sites may result in delays or additional charges.

8. Cancellations & Returns

8.1 Consumers

The 14-day cooling-off period does not apply to

• made-to-order kitchens
• custom sizes, colours or specifications
• templated quartz worktops When manufacturing has begun, cancellation is not possible

8.2 Business Customers

• All sales are final. No cancellations or returns permitted.

8.3 Damaged or Incorrect Goods

• Must be reported within 72 hours
• We will replace or repair defective goods.
• No compensation for delays caused by replacements.

WARRANTY, LIABILITY, FORCE MAJEURE

9. Warranty & Guarantees

9.1 Net-A-Kitchen Guarantee

• 15 years on cabinets
• 6 years on doors

Covers manufacturing defects only.

9.2 Exclusions

• Water/moisture or heat damage
• Incorrect installation
• General wear and tear
• Poor ventilation
• Accidental damage
• UV fading
• Issues caused by third-party installers

9.3 Worktops & Appliances

Covered by manufacturer warranties.

9.4 Business Customers

Warranty limited to 12 months unless manufacturer offers longer

10. Limitation of Liability

10.1 Consumers

We are not liable for:

• delays
• fitter errors
• site conditons
• additional labour or fitting costs
• indirect or consequential loss

10.2 Business Customers

To the maximum extent allowed by law, we exclude liability for:

• loss of profit
• business interruption
• consequential or indirect losses
• delays of any kind
• third-party installation issues

Total liability is capped at the price of the Products/Services supplied.

11. Force Majeure

We are not responsible for delays caused by events beyond our control including:

• supply chain disruption
• transport delays
• extreme weather
• illness or labour shortages
• strikes
• pandemics
• material shortages

Delivery or installation may be delayed until conditions improve.

FINAL TERMS

12. Intellectual Property

All designs, plans, layouts and documentation remain our property.

13. Title & Ownership

• Risk transfers upon delivery
• Ownership remains with us until full payment.
• For business customers, we may recover goods if payment is not made.

14. Consumer Law

Where a Customer is a Consumer, their statutory rights override any conflicting clause.

15. Governing Law

These Terms are governed by the laws of England & Wales.

Disputes will be resolved in the courts of England & Wales.